We want to talk to you about your vehicle, and we definitely want to listen to what you have to say. After all, you’re the expert when it comes to what seems wrong with your car. When you come in for your auto repairs, be sure to tell us about anything you have observed—seen, heard, or felt—that is different. It’s okay if you’re not sure what’s wrong; just tell us what doesn’t seem right.
If you get a chance, jot down some notes before you come in. What is your car doing (or not doing)? How is it handling? Are there any new noises you’ve been hearing? How is your vehicle’s performance—is it braking well and speeding up as it should? How do road conditions, weather conditions, and other factors affect your car? Have you done any recent maintenance? Have you missed any routine maintenance? You can expect a thorough inspection from us, and the more information you have for us, the better. In fact, you can save diagnostic time pretty effectively by giving us all of the details!